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HSRing Limited Warranty

One-year limited warranty · Effective September 23, 2026

This is the written warranty for the HSRing smart ring and its charging case. It sits alongside our 30-day return policy: within 30 days of delivery you can simply return the ring; after that, this warranty covers manufacturing faults for the rest of the first year.

1. Who gives this warranty

This limited warranty is given by Handspring Technologies Inc. (“HandSpring”, “we”, “us”), 1119 N Kraemer Blvd, Anaheim, CA 92806, USA.

2. Who is covered

The original purchaser of a new HSRing bought from hsring.com and delivered in the United States. The warranty cannot be transferred. You do not need to register your ring; your order confirmation is your proof of purchase.

3. What is covered

Defects in materials and workmanship, under normal use, in:

  • the ring, including its sensors, electronics and battery;
  • the charging case and anything else supplied in the box.

For the battery, a defect means it can no longer hold at least 80% of its original capacity during the warranty period. Gradual loss of capacity above that level is normal ageing.

4. How long it lasts

One year from the date your ring is delivered to you. A repaired or replacement product is covered for the rest of the original year or for 90 days from when we ship it to you, whichever is longer.

5. What is not covered

  • Accidental damage, such as drops, crushing, impact, bending or cracks.
  • Loss or theft.
  • Cosmetic wear, such as scratches, scuffs, dents and wear to the finish that do not affect how the ring works.
  • Damage from use beyond the ring's 100 m water rating.
  • Damage from repairs, modifications or disassembly by anyone other than HandSpring.
  • Damage caused by chargers, cables or accessories not supplied by HandSpring.
  • Rings used for commercial purposes, such as rental or resale.
  • The HSRing app and cloud services, which are covered by the App Terms of Service.

6. What we will do

If your product has a covered defect, we will, at our option:

  • repair it; or
  • replace it with a new or refurbished product of the same or equivalent model, finish and size, that performs at least as well; or
  • if neither repair nor replacement is reasonably possible, refund the price you paid for it.

We pay for shipping both ways. There is no charge for parts or labour under this warranty.

7. How to make a claim

  1. Email support@hsring.com within the warranty period with your order number and a description of the problem. Photos or a short video help.
  2. We may ask you to try a few troubleshooting steps first, as many issues can be fixed without sending anything back.
  3. If we need the product, we will email you a prepaid shipping label and instructions. Please include the charging case if the problem involves charging.
  4. Once we have checked the product, we will email you what we found and ship the repair or replacement, or issue the refund.

8. Limits and your legal rights

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the one-year duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

HandSpring is not responsible for incidental or consequential damages arising from a breach of this warranty or any implied warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this warranty affects your rights under our return policy.

9. Contact

Handspring Technologies Inc.
1119 N Kraemer Blvd, Anaheim, CA 92806, USA
Email: support@hsring.com